How do you switch customs agent without a gap in service?

Why businesses switch

• Slow replies, or nobody picks up the phone.
• Mistakes on declarations, then fines and penalties.
• Lorries stuck at the border.
• Costs that keep rising.
• No cover at night or at weekends.
• Nobody explains anything.

The order that avoids a gap

• Tell us what you move, the routes and how often, by call, WhatsApp or email.
• We set up your account and agree how we represent you. With direct representation we act in your name; who is liable for what is explained in our guide to declaration mistakes.
• Give us access to your duty deferment account if you pay duty through one. You set up the authority yourself on HMRC's Customs Declaration Service, and you can remove it at any time.
• Add the EU side if you need it. The same paperwork is done with our partner agents in the EU.
• Start with one route if you prefer. You do not have to move everything at once.
• Remove the old agent's authority once we are running, and tell them in writing. Removing an authorised person from a deferment account needs their GB EORI number.

What to have ready

• Your EORI number.
• Your duty deferment account number, if you have one.
• A few recent declarations or invoices for your usual goods, so we can check the commodity codes and values.
• Any licences or certificates your goods need.

What changes with us

One account manager who knows your goods and the people behind them. Customs support 24 hours a day, 365 days a year, across all UK ports. And if something was missing from your past declarations, we tell you straight.

Checked against HMRC guidance on GOV.UK in November 2026: Customs debt liability, Set up or view an authority on CDS, Cancel or amend your duty deferment account. Rules change, so talk to us before you rely on this for a movement.