Privacy notice

Who we are

BorderLogic Customs Limited (company number 16400379), Unit 2 The Glenmore Centre, Pent Road, Folkestone CT19 4RJ.

What we collect

When you answer the five questions on this website we collect your answers and the details you give us: your name, company, email address and phone number. When you ask for a truck quote we collect your company's details (name, address, phone, email, VAT number and EORI if you give them), your name, the collection and delivery details, the description of the load and any invoices or packing lists you attach.

Why

To understand your customs problem or your transport request and to reply to you about it. For a truck quote, the load details (never your company's details) go to the hauliers we ask to quote. We do not use your details for anything else, and we do not sell them.

Who sees it

The Border Logic Customs team. What you send reaches us by email, through our Microsoft 365 mailbox. Lanners Systems, who build and run this website, process it on our behalf while it passes through Vercel, the website host; the website itself does not keep a copy.

On your device

While you answer, your browser keeps your answers so you can come back to them. They are cleared once you send them.

How long we keep it

We keep website enquiries for two years from our last contact with you. If you become a customer, we keep your records for as long as the law requires.

Your rights

You can ask for a copy of your details, or for them to be corrected or deleted, by emailing sales@borderlogiccustom.co.uk. If you are unhappy with how we have handled your details you can complain to the Information Commissioner's Office at ico.org.uk.