A few things you might want to know first
No jargon and no sales pitch. Just straightforward answers about working with Border Logic.
How much does customs clearance cost?
Our pricing depends on the type and volume of movements you require. We'll agree your rates clearly before we start, so you know exactly what you're paying.
Can Border Logic handle both UK and EU customs?
Yes. We handle UK customs directly and coordinate EU clearance through our European customs network, giving you one point of contact for the movement.
Can you clear through all UK ports?
Yes. Border Logic provides customs clearance across all UK ports, not just Dover and the Channel crossings.
What do you need from us to get started?
We'll provide a clear list of the company and customs information we need, complete our compliance checks and get your account set up.
What happens when something goes wrong?
You won't be left chasing for answers. Your account manager will establish what's happened, explain what's needed and work with you to get the movement progressing.
Will we have a dedicated account manager?
Yes. You'll have a main point of contact who gets to know your business, goods, routes and regular customs requirements.
Can you handle more complex customs movements?
Yes. Alongside standard imports and exports, Border Logic supports transit, controlled goods, excise, IPAFFS, products of animal origin, personal effects and special customs procedures.
What support is available outside normal office hours?
Speak to us about your operating requirements and we'll explain the support available for your account.